Reactivation A dormant customer costs 5× less to wake up than a new one to acquire.
Julie hasn't ordered in 8 months. Your "we miss you" emails go straight to trash. A video reminding her of what she loved, and asking what changed, doesn't.
The problem
Your inactive segment grows every month, and the generic -10% winback doesn't move it. Worse: you don't even know WHY they left, price, need, competitor?
What your customer experiences
Julie sees her story with you again
Her video recalls her past orders, her sleeping loyalty points, what she loved. It's personal, impossible to ignore.
The video asks what changed
"Why don't we see you anymore?" Too expensive, no more need, disappointed? Julie clicks. You just learned the real reason she left.
The right offer goes out automatically
"Too expensive" → the flow sends a discount. "Disappointed" → a customer care gesture. Each reason triggers ITS follow-up, and the dashboard measures reactivated customers.
The data that personalizes the video
Already in your ESP - no integration to build.
What flows back into your CRM
Every interaction becomes an actionable attribute in your flows.
The results
Other moments
Abandoned cart
Marie sees HER cart in video, the video asks what held her back, and her answer triggers the right follow-up.
Explore the pageWelcome
The first email sets the relationship. A video with their name, that asks what they're looking for.
Explore the pageBirthday
Everyone sends a promo code on the big day. You send a video with their name and their gift inside.
Explore the pageYearly recap (Wrapped)
Each customer's year in video: their orders, their savings, their moments. The format everyone shares.
Explore the pageOutbound prospecting
Your prospect gets 30 cold emails a day. Only one contains a video with their name, about their company, yours.
Explore the page